Service&Warranty
Claim Authorization Request

    Is this a Customer unit or inventory Unit?

    Mandako will review the suggested correction and authorize it or contact you shortly with the appropriate course of action.

    Hold parts until warranty claim is settled

    Warranty claims

      If complaint has not been corrected, would you like to open a service request?
      Was Pre-Approval obtained from Mandako prior to preceding with repair?
      Is this claim for a Cylinder?
      Please print form below, complete and upload
      Did you use Mandako Parts on the claim?
      **Mandako has a set amount of labour per repair type. Contact us to inquire for allowable amount.
      * Please hold parts until claim is settled
      Product Registration

        Delivery Inspection Form

          Dealer Inspection Report:
          Inspection Completed

          All units must be inspected by a Dealer representative when the unit is delivered to the Dealer. Please complete inspection and submit report within three days of delivery. All units delivered during winter months must be THOROUGHLY washed immediately upon delivery. Dealer is responsible for salt damage caused to unit.

          SPIF Program

            This Incentive is available on the following products: Landrollers, Stubble Crunchers, Crop Crimpers, Twisters, Storms, and Chisel Flex. This bonus is for new units only. It will be paid when the product has been Registered and is paid in full. *Subject to change at any time*

            Make cheque out to Dealership or Salesman?
            Mailing Address (SPIF cheque will be mailed to this address)
            Warranty Conditions

            LIMITED WARRANTY:

            Mandako Agri Marketing (2010) Ltd. ("MANDAKO") warrants for a period of one (1) year from the date of delivery to the purchaser that any new machinery purchased from MANDAKO (the “Product”) will be free of manufacturing and materials defects (the “Covered Defects”). Before using the Product, the purchaser shall determine the suitability of the Product for its intended use. This Limited Warranty is non-transferable and valid to the purchaser of the Product only.

            Except for the Covered Defects, this Limited Warranty shall not apply to any other defects or problems in the Product, including without limitation: (i) alterations, changes, replacements or repairs to the Product made by anyone other than MANDAKO or MANDAKO authorized Dealers; (ii) accessories, attachments, tools, or parts sold or operated with the Product, if they have not been manufactured by MANDAKO; (iii) application or installation of accessories, attachments, tools, or parts not completed in accordance with MANDAKO's operator's manual, specifications, or printed instructions; (iv) defects or problems caused by misuse, abuse, neglect, improper testing, improper storage, improper handling, or abnormal conditions; and (v) defects caused by wear and tear from ordinary use of the Product.

            During the one (1) year warranty period, provided that written notice of the Covered Defects is given to MANDAKO within seven (7) days from the date that the defect was, or ought to have been, discovered, the liability of MANDAKO under this Limited Warranty shall be limited to the repair or replacement of any defective Product. For clarity, the purchaser shall be responsible for all expenses incurred as a result of any repairs, labor, parts, transportation, or any other work, unless MANDAKO has otherwise authorized reimbursement of such expenses. In order to obtain repair or replacement, the written notice provided by the purchaser must contain full details of the Covered Defects and be submitted online at www.mandako.com/warranty-claim or sent to:

            Mandako
            Box 379, 12159B, Hwy 306
            Plum Coulee, Manitoba, R0G 1R0

            MANDAKO reserves the right to inspect the defective Product prior to repair or replacement. If MANDAKO determines that a defect in the Product is not a Covered Defect, it shall not have any obligation to repair or replace the Product.

            No one is authorized to make oral warranties or representations on behalf of MANDAKO regarding the Product. The Product is subject to design changes, and MANDAKO shall not be required to retrofit or exchange items on previously sold Product, except at its own option.

            THIS LIMITED WARRANTY IS DEEMED ACCEPTED BY YOU UPON YOUR PURCHASE OF THE PRODUCT. TO THE EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY IS EXCLUSIVE, AND IN LIEU OF ANY AND ALL OTHER WARRANTIES, CONDITIONS, OR REPRESENTATIONS RESPECTING THE PRODUCT, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SUITABILITY, OR ANY OTHER WARRANTIES, REPRESENTATIONS, OR CONDITIONS THAT MAY ARISE FROM USAGE OF TRADE OR COURSE OF DEALING.

            MANDAKO’S OBLIGATION SHALL NOT EXTEND BEYOND THE OBLIGATIONS EXPRESSLY UNDERTAKEN ABOVE, AND IN NO EVENT SHALL MANDAKO OR ITS SUPPLIERS, AGENTS, OFFICERS, DIRECTORS, CONTRACTORS, AND EMPLOYEES BE LIABLE TO THE PURCHASER OR ANY THIRD PARTY FOR ANY INDIRECT, PUNITIVE, EXEMPLARY, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES OR LOSSES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS OR SALES, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY OTHER PECUNIARY LOSS OR COMMERCIAL DAMAGE OR LOSS) ARISING FROM ANY CLAIM WHATSOEVER, INCLUDING ANY TORT, EQUITY, NEGLIGENCE, GROSS NEGLIGENCE, WILFUL MISCONDUCT, OR STRICT LIABILITY CLAIM, EVEN IF MANDAKO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES OR THEY ARE FORESEEABLE. THE PURCHASER WAIVES ANY CLAIM AGAINST MANDAKO FOR PUNITIVE OR EXEMPLARY DAMAGES.

            WARRANTY VOID IF NOT REGISTERED
            PLEASE REGISTER AT www.mandako.com/registration